Common Sense can Increase Your Sales
By Denise Michaels
Years ago I worked for a millionaire who said, “Common sense is uncommon, Denise.”
I watch with amazement new women business owners and I see what they become. Sometimes the results are spectacular. Other times they’re not. I meet people in networking meetings, on my teleclasses, at workshops or through emails that lack so much basic common sense I wonder how successful they could ever possibly become.
Daily I get emails and phone messages with no name. How can you form a relationship with people you want to help you if you don’t tell them your name? Doesn’t it make sense a mentor would be more inclined to help people they know, like and appreciate – starting with their name? How will this person ever complete a business transaction?
When making calls to people a couple weeks ago regarding my workshop – even though I just left my name, number and where I met the person – fully two-thirds never called back. All of them say they want more business – so why wouldn’t they return a phone call?
People miss phone meetings because they get confused about which time zone they live in. How will these people ever complete business deals if they can’t keep their own time zone straight?
Make it easy for people to say “yes.” Keep your word and be a person people can count on. Learn how to count time zones. If you do business with people outside the USA, as I occasionally do, learn how to use one of the easy currency converter sites. If you have to miss an appointment, be gracious enough to let the person know. The more you make your request easy and idiot-proof, the more likely you are to get a “yes”. The more difficult you make it, the more likely you are to get a “no.”
A great example was a man who sent me a lengthy email stating he wanted my help with marketing but he was afraid to share his idea because he was ripped off by someone else. I replied, “If you want me to sign a Confidentiality Agreement or anything so you feel comfortable speaking with me, I’m happy to do so.”
His reply said, “Okay, write up a legal agreement, print it, sign it and mail it back to me.” He made it overly difficult to help him so I didn’t.
The piece de resistance was last week. A woman wrote asking if I knew anyone who could help her with her website issues. I contacted a web expert who’s a woman. I gave the web expert the name and contact info of the woman who needed help creating a website. She replied, “Tell her she can call me if she wants to.”
I told her Lesson Numero Uno when someone gives you a referral is to be pro-active and follow up yourself. If you don’t, your referrals will dry up.
Lesson Number Two: go back to the person who referred you, thank them again and share with them what transpired. People who refer you want to see you succeed. They want to know what happened. If anyone helps you, go back and tell them how things turned out when you used their suggestions.
If you want to be successful you must take on success habits. That means not only visionary thinking and the right attitude, but also doing the little things right like returning phone calles. Make it easy for people to say “yes” to doing business with you.
Think about “cause” and “effect”. Think about what you want the experience of doing business with you to be like. What steps can you take to make it easier for prospective customeers to say “yes”? How can you think from their point of view and make it a slam dunk?
When people help you out, do you get back to them, thank them and let them know how their advice turned out? Or, do you act as if you’re somehow entitled and never say a word? Life is easier when you treat others as you want to be treated. It boils down to The Golden Rule.
Do you have a story from your business of someone who didn’t mean to do the wrong thing – but just plain didn’t have any common sense at all?
Take an extra moment to think things through in a way that makes people want to say “yes”. Use that uncommon common sense that’s so rare. Just by doing the right thing – you’ll have a huge advantage over others in your industry.
Denise Michaels is author of the business bestseller, “Testosterone-Free Marketing.” Get your copy by clicking here. And, get Denise’s weekly empowerment and marketing tips by clicking here. Come join Denise Michaels in a movement to empower women business owners like you to be all you can be and to have more joy, more fun and more success in your life.